Question - answer

What is the check-in time?
Check-in is at 14:00 p.m.

Can I check-in earlier than 14:00 p.m. if I arrive to Moscow in the morning or at night?
Yes, you can. But only if we have free rooms and there are special tariffs for the early check-in:
from 9:00 till 14:00 is a preferential time you can move in without extra payment but only when there are available rooms;
from 00:00 till 9:00 – extra payment is 50% of the room price when there are available rooms. 
If you know in advance that you arrive before 14:00, please, notify the Reception on  (+7 495 980 61 00)

Can I leave my luggage at the hotel in case I fail to check-in before 14:00?
Yes, the hotel offers luggage storage. Please, contact the reception.

What is check-out time?
Check-out is at 12:00 p.m.
In case of departure delay, the guest will be charged an additional fee for the accommodation.

If I am late to check-out until 12:00, how much should I pay?
When you leave the hotel after check-out time there are special tariffs:
from 12:00 till 14:00 is a preferential time you can stay in your room without extra payment but only when there are available rooms;
from 14:00 till 24:00 - extra payment is 50% of the room price when there are available rooms.

Which credit cards are accepted?
You can pay both by cash or by your credit card. The following credit cards are accepted in Oksana hotel: American Express, MasterCard, Visa. For further information, please contact the reception (+7 495 980 61 00).

Is there a safe in the room?
Instead of safes in the rooms, we provide guests with personal safes located at reception. To get more information, please contact the reception (+7 495 980 61 00).

Is there parking for guests?
There is free parking on the territory of the Oksana hotel.
For more information please call +7 495 980 61 00.

Can I stay in the Oksana Hotel with pets?
No. Pets are not allowed under the rules of the Cosmos hotel.

How does ventilation in the Oksana Hotel work?
We use a centralized system of ventilation and air conditioning.

What documents are needed for the check-in?
Accommodation is available on presentation of a Russian passport or International passport.

Do you register foreign citizens?
Yes. We make a registration for a period of stay in the Oksana hotel.

What is a guaranteed accommodation?
In case of unpaid reservation a guaranteed accommodation after 18:00 is available only by prepayment. In case of non-arrival before 18.00 and absence of prepayment the reservation is not guaranteed. Changing of the period of stay can be made without penalty sanctions no later than 12 hours before the guest arrival.

How is it possible to call the guest’s room from a landline?
Please call the reception (+7 495 980 61 00) and you'll be put through to the necessary room.

Is there Wi-Fi in the hotel?
Yes, there is. It is free internet access (Wi-Fi)  throughout all hotel area.  

How can you book a room in our hotel?
You can make a reservation in several ways:
1.    With the help of online booking. (здесь должна быть вставлена гиперссылка на наш сайт)
2.    Leaving a request in a reservation department directly through the telephone (495) 968 61 00.
3.    Sending a request to the e-mail: info@oksana-hotel.com

What advantages does the online booking system have?
With the help of online booking system you can make a reservation in real tie and get the information about free rooms and range of services of the hotel within the set dates. The whole booking process takes not more than 3 minutes. You can pay for your reservation with one of the following methods: cash payment on arrival to the Oksana hotel, banking card. In the end of reservation procedure you get an E-Voucher directly at the web-site.

Is there an opportunity to hold a celebration or a holiday in the hotel?
Oksana hotel rents its conference-rooms for holding different seminars, trainings, weddings and birthdays. We are glad to hold any of your celebration in our hotel.

Is it possible to accommodate the second guest without a passport?
It is impossible. A hotel rooms are provided to guests upon presentation of a Russian passport or the international one. Each following guest is also required to show a Russian passport or and international passport. The children can be checked in upon the birth certificate. For foreign citizens it is obligatory to have a migration card.

How can I book a room for 3 people on the web-site?
To book an extra bed, please, fill out the column "Special Requirements". On your arrival at the hotel and subject to availability of extra beds the hotel manager will recalculate for you the price of the room for 3 people. Extra bed costs 1500 rubles.

Is it possible to get a hotel voucher for a tourist visa to Russia? How much does it cost?
Yes, it is possible. You can use iVISA service on our web-site. The cost of the visa invitation is 600 rubles per person.

How is it possible to call from hotel for city, intercity and international communication?
You can call anywhere in the world from the hotel. For more information please contact the reception.

Can I accommodate with children?
Yes, we have all conditions to live with children in our hotel.
We have baby cots for children under 2 years.
Children under 7 years stay free of charge when using existing bedding.
The maximum number of extra beds / baby cots - 1 for room. They are available on request.
You need a confirmation from the hotel to provide this service.
For children over 7 years extra bed costs 1,500 rubles. This price includes breakfast.
At the request of the guest travelling with family the Oksana Hotel can offer double rooms.